Refund Policy

Last Updated: June 1, 2024

1. Introduction

At Sakura Fresh, we take pride in providing high-quality, eco-luxury toilet cleaning products. We want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returns, exchanges, and refunds.

By purchasing products from our website jpvisiqon.top, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase for any reason, you may return the unused portion of the product within 30 days of the delivery date for a full refund of the purchase price (excluding shipping costs).

3. Return Eligibility

To be eligible for a return and refund, your item must meet the following conditions:

  • The return must be initiated within 30 days of receiving your order
  • Products must be in their original, unopened packaging (for hygiene reasons)
  • Products must not be used, damaged, or altered
  • You must have the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned or refunded:

  • Products that have been opened, used, or with broken seals (for hygiene reasons)
  • Products that were marked as non-returnable, final sale, or as clearance items
  • Gift cards

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at returns@jpvisiqon.top or by phone at +18594664233 to obtain a Return Merchandise Authorization (RMA) number
  2. Include the following information in your request:
    • Your order number
    • The product(s) you wish to return
    • The reason for your return
  3. Our customer service team will provide you with instructions on how to return the product, including the shipping address
  4. Package the product(s) securely in their original packaging along with the RMA number clearly marked on the outside of the package
  5. Ship the package using a trackable shipping method

5. Refund Process

Once we receive your returned product, our team will inspect it to ensure it meets our return eligibility criteria. If approved:

  • We will process your refund within 5-7 business days
  • Refunds will be issued to the original payment method used for the purchase
  • You will receive an email notification when your refund has been processed

Please note that depending on your payment provider and banking institution, it may take an additional 5-10 business days for the refund to appear in your account.

6. Refund Amount

For eligible returns, we will refund:

  • The full purchase price of the returned product(s)
  • Any taxes you paid on the purchase

We do not refund:

  • Original shipping charges
  • Return shipping costs (unless the return is due to our error)
  • Gift wrapping or other add-on services

7. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact our customer service team at support@jpvisiqon.top within 48 hours of receiving your order
  2. Provide a detailed description of the damage or defect
  3. Include photos of the damaged product and packaging, if possible

For verified damaged or defective products, we will offer one of the following options:

  • A replacement product shipped at our expense
  • A full refund, including original shipping charges

8. Exchanges

We do not process direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund, and then place a new order for the desired product.

9. International Returns

For international orders, the same return policy applies with the following additional conditions:

  • The customer is responsible for all return shipping costs, duties, and taxes
  • Please mark the package as "Returned Goods" to avoid additional customs fees
  • International returns may take longer to process due to shipping and customs clearance times

10. Late or Missing Refunds

If you haven't received your refund within the timeframe specified above:

  1. First, check your bank account or credit card statement
  2. Then contact your credit card company or bank, as it may take some time for the refund to be officially posted
  3. If you've done the above and still haven't received your refund, please contact our customer service team at support@jpvisiqon.top

11. Return Shipping

You are responsible for paying the return shipping costs, unless:

  • You received an incorrect or defective product
  • The product was damaged during shipping
  • We specifically arranged for a return pickup

We recommend using a trackable shipping service and purchasing shipping insurance for the return, as we cannot guarantee that we will receive your returned item.

12. Exceptions and Special Circumstances

In certain situations, we may offer exceptions to this refund policy at our discretion. Please contact our customer service team to discuss any special circumstances.

13. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.

14. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Sakura Fresh

577 Champlin Court Suite 124

East Yadira, NU E8E4J6

Email: support@jpvisiqon.top

Phone: +18594664233